Initial Plan Purchases

• Within 30 days of initial charge.

Monthly Recurring Rebills

• No Refunds.
• Cancel your billing prior to your rebill date if you wish to avoid further charges.

Annual Recurring Rebills

• Within 7 days of last charge.
• An email reminder of the upcoming rebill charge will be sent 48 hour prior to the charge.

Xagio Store

• xBank Xags: Within 30 day of the initial charge and refund only for the portion unused.  For example, if you purchase 100 xBanks for $297 and use 50%, you will be refunded 50% of your purchase.
• xTemplates: No refunds.

Initiating A Refund

In order to request your refund, please issue a support ticket: https://support.xagio.com

Include the following information:

1. Product Purchased
2. Receipt or Transaction ID From Purchase
3. Date of Purchase
4. Reason For Refund Request.

Refund Processing

Please allow up to 5 business days for your refund to be processed.